Terms of Service



1. Acceptance of Terms
By accessing or using our website and services, you acknowledge and agree to these Terms of Service. If you do not agree with any part of these terms, you should discontinue use of our platform.

2. Use of Our Services
You must:

  • Be at least 18 years old or have parental consent.
  • Provide accurate information when placing orders.
  • Use the platform only for lawful purposes.

 

3. Orders and Payments

  • Order Availability & Acceptance: All orders placed through our platform are subject to availability. If an item is unavailable, we reserve the right to cancel the order and provide a refund where applicable.
  • Payments & Processing: Orders will only be processed once full payment has been received. We accept payments through approved digital payment channels, and cash-on-delivery may not be available.
  • Pricing Policy: Prices of menu items and delivery charges are subject to change without prior notice. However, the price confirmed at the time of order placement will be honoured.
  • Refunds & Cancellations: Refunds will be processed in line with our refund policy. Customers must review their orders carefully before confirming, as cancellations may not be possible after processing begins.

 

4. Delivery Terms

  • Our delivery service is available only within designated areas. Orders placed outside these zones may not be fulfilled.
  • While we strive to complete deliveries within 10–30 minutes, this is only an estimate and not a guaranteed timeframe. Factors such as order volume, weather, or traffic conditions
  • may affect delivery times. 
  • Customers must be present at the provided delivery location to receive their order. If a customer is unavailable, additional charges may apply for reattempted delivery.

 

5. Limitation of Liability

We are not responsible for:

  • We are not responsible for delays or service interruptions caused by external factors such as weather conditions, traffic congestion, or unforeseen circumstances.
  • Orders may not be delivered correctly if inaccurate or incomplete customer information is provided. Customers are responsible for ensuring accurate details at checkout.
  • We are not liable for any loss, damage, or issues caused by third-party service providers involved in the delivery process.

 

6. Account Termination
We reserve the right to suspend or terminate accounts for:

  • Fraudulent activities.
  • Abuse of the platform.
  • Violation of these terms.

 

7. Governing Law
These Terms are governed by the laws of Ghana.

8. Changes to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of the revised terms.

9. Contact Information
For inquiries, contact us at: business@baseexpressfoods.com